Currently Empty: £0.00
TERMS AND CONDITIONS
1. PRODUCTS
1.1. All description of products and product pricing are subject to change at any time without notice, at our sole discretion.
1.2. We reserve the right to discontinue any product at any time.
2. PRICES
2.1. All prices are inclusive of V.A.T. and in British Pounds Sterling
2.2. We reserve the right to change any advertised prices at any time.
2.3. We strive to offer fair and transparent shipping rates across all UK destinations. For our Mainland UK customers (England and Wales), we are pleased to offer free standard delivery on all orders over £190. For customers located in Scotland, Northern Ireland, the Isle of Man, the Channel Islands, and other UK Offshore Islands, a flat delivery fee of £30 applies to all orders over £190. For orders under this threshold, standard delivery is calculated by weight at checkout. Please note that our special ‘Free 30kg Box Deals’ ship completely free of charge to all UK destinations, regardless of your region.
3. OFFER & ORDER CONFIRMATION
3.1. By purchasing from us, you agree to enter in a contract to purchase the goods which have been ordered. A binding contract is formed upon our acceptance of the order in writing.
3.2. We reserve the right to refuse/cancel any order place with us by notifying you by email without detailed disclosure.
3.3. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made.
3.4. You agree to provide current, complete, and accurate purchase and account information for all purchases made with us. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
4. SUPPLY OF GOODS & AVAILABILITY
4.1. We reserve the right to refuse the supply of goods.
4.2. All goods are subject to availability. If goods are unavailable, we will offer you a similar substitute if available, subject to your agreement. If a substitute is not available, we will refund you.
4.3. We retain the right to accept orders and payments if products are out of stock, fulfilling the order upon stock replenishment.
4.4. If an item is out of stock, we will contact you; if the waiting time is considered too long, we will cancel and refund your order.
4.5. We will not be held responsible for any costs incurred due to items being unavailable.
5. PAYMENT TERMS
5.1. All orders must be paid in full at the time they are placed.
5.2. We retain title of all goods until payment is received in full.
5.2. We accept online-payment with Paypal, credit and debit cards or by bank transfer (BACS).
6. DELIVERY
6.1. Deliveries will be made Monday to Friday (possibility for Saturday delivery – additional costs will occur)
6.2. We will not be liable responsible for any losses incurred due to failure to deliver.
6.3. All goods must be signed for and you must confirm the conditions of goods. In case of any damage occurred in transit, you must notify immediately the driver of any problems and the delivery note should be signed accordingly.
6.4. Risk of damage to or loss of the products shall pass to you upon delivery.
6.5. Missed deliveries will still be charged and re-delivery will be charged at the same rate. The final decision as to whether the offloading location is safe will remain with the driver.
6.6. We will not accept any responsibility for subsequent theft of any product once delivered to the agreed location.
7. CANCELLATION OF ORDERS / REFUNDS & RETURNS
7.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any item purchased on our website at any time before the goods are dispatched, or within 14 days of receiving them, without giving a reason. Return postage is at your cost, and you must take reasonable care of the goods while they’re in your possession. This does not affect your other statutory rights.
7.2. If you wish to return an item because you’ve changed your mind, and it is later than 14 days after receipt, we may charge a restocking fee of 30% of the item’s value. You can arrange your own courier for the return, or we can offer a collection service — transport cost for this will be quoted on request and is at your charge.
7.3. This is separate from your rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose. In that case, you may be entitled to a repair, replacement, price reduction, or full refund, and no restocking fee applies. Please contact us at sales@letsbraai.co.uk with your order number and a description of the issue, and we’ll advise on the right next step.
7.4. Where a refund is due, we will process it within 14 days of the goods being returned to us (or, for a faulty-goods claim, within 14 days of us agreeing the refund is due).
8. PERSONAL INFORMATION, PRIVACY & SECURITY, USE OF OUR SITE
8.1. To view our Privacy Policy, please click here.
9. GOVERNING LAW & JURISDICTION
9.1. This contract is subject to the law of England and Wales. A dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. CHANGES TO TERMS & CONDITIONS
10.1. You can review the most current version of our Terms and Conditions at any time at this page.
10.2. We reserve the right, at our sole discretion, to update, change or replace any part of our Terms and Conditions without prior notice to you.
11. CONTACT INFORMATION
11.1. Any questions regarding these Terms and Conditions should be sent to us at sales@letsbraai.co.uk
12. COMPANY INFORMATION
12.1. LET’S BRAAI LTD is registered in England and Wales, company number 13155425. Registered office: 30 Kingsbury Road, Coventry, England, CV6 1PU.
