• What does ‘BRAAI’ mean?

The word braai comes from the Dutch ‘braden’, meaning ‘to grill’. It is an abbreviation of braaivleis meaning ‘grilled meat’. So, the word is originally from the language and culture of Afrikaner people in Southern Africa. Having a braai is a social custom not only in South Africa but also in Namibia, Zimbabwe, and Zambia. Whether it is sunny or raining, breakfast, lunch or dinner, braais are part of the Southern African culture.

A braai is much more than just cooking food, it is all about the atmosphere, the taste, the experience, and the people that you share it and spend time with! No matter if it is for a special occasion, a rugby match, a date night, or a school night dinner, you don’t need an excuse to braai and enjoy good food and good company. You can find more information on our blog ‘What is Braai? The Ultimate Guide’

  • Where can we purchase your braaiwood, firewood and charcoal?

You can order on our online store www.letsbraai.co.uk. We also supply multiple retailers in the UK.

  • Where do you get our braaiwood, firewood and braais from?

We import all our hardwood & firewood from sustainable farms in Namibia and South Africa. Our braais and accessories are manufactured in South Africa.

  • How is our wood sourced?

All our wood is from the Southern African region, sourced using sustainable methods, taken from the dead branches that fall from the trees due to their heavyweight. Naturally dried under the South African sun. Worth noting that Rooikrans, also known as Coastal Wattle, is one of the most widespread invasive species in South Africa, especially the Western Cape where it is found in the low land fynbos areas.

  • Is Let’s Braai wood Ready to Burn Certified?

Yes, we are Ready to Burn accredited supplier. All our wood has a moisture content of 20% or less for a clean and efficient burn. Can you find more information on the Ready to Burn scheme here. We proud ourselves in the quality of our Namibian hardwood and South African firewood.

  • What kind of wood do we supply?

Kameeldoring / Camelthorn, Sekelbos / Sickebush, Mopane, Rooikrans and Bluegum/Eucalyptus.

  •  What is the best hardwood for a braai / BBQ?

Kameeldoring (Camelthorn) – ‘The Rolls Royce’ of braaiwood: long burning wood creating minimum smoke, gives a musky fragrance and provides long lasting coals

Sekelbos (Sicklebush): gives very large flames, long-lasting high heat coals. It enhances the flavour of the meat creating a musky flavour.

Mopane: provides long lasting coals

  • What about firewood for fireplaces and log burners?

Let’s braai firewood works great for fireplaces and log burners too. Especially bluegum firewood – it provides high flames, long burning times. We highly recommend Bluegum for fireplaces. It is far more economical than using local woods.

  • Can our braaiwood be used for pizza ovens? 

Yes, we strongly recommend Bluegum firewood and Sekelbos hardwood.

  • Is Lets Braai’s hardwood / firewood rated as the best firewood in the UK?

Yes, it is. We guarantee the best Namibian hardwood and Southern African firewood in the UK, due to its very low moisture content, burning time and long-lasting coals.

  • How do you sell your charcoal?

Our charcoal comes packed in 5kg bags for domestic use, and 12kg as larger pieces for Restaurants use (restaurant grade charcoal).

  • Do you sell any other products?

We also sell various braais / barbecues (stainless steel freestanding braais, mobile trolley barbecue, portable camping BBQ) and barbecue equipment such braai grids, tongs, etc.

  • Do you offer free shipping?

We do offer free delivery (UK mainland) on all orders over £190 and on our popular 30kg braaiwood / firewood box deals.

  • Do I have to order a minimum number of bags to qualify for delivery?

No, you don’t. Once you’ve added your product(s) to the basket, you can proceed and check-out.

  • Is there a minimum order value to qualify for delivery?

No, there is no minimum order value to qualify for delivery. Delivery charges will apply at check-out. However, remember we offer free delivery (UK mainland) on all orders over £190 and on our popular 30kg braaiwood / firewood box deals.

  • Do you deliver anywhere in the UK?

We deliver straight to your doorstep. No matter where you are in the UK, we’ve got you covered!

We strive to do face-to-face deliveries as much as possible mainly for our free-standing braais. Our 30kg box deals are delivered by courier company.

  • What are our lead times?

2-3 working days after payment has been confirmed. Pallet orders and Freestanding Braais are delivered on Fridays (cut off time is 11:00 Wednesdays). Please get in touch with us if you prefer a delivery at an earlier time.

  • Can you give me an exact delivery time?

Unfortunately, it is very difficult to give an exact time. However, our courier companies will send a text message and an email which will give you an option to track your parcel or pallet with a delivery time slot of 2 hours.  If we deliver your Braaiwood, charcoal or Braais ourselves. One of our team members will be in touch to arrange a convenient time.

  • Do you offer local delivery?

Our local deliveries are done on Monday, Wednesday, or Friday.

  • Can I collect directly my order?

Yes, you can. there is an option for collecting your online order from us on pre-arranged days.

All collections made at our premises are pre-ordered via our online store, a date is then arranged for collection.

  • Is there a minimum order of bags for collection?

No, all collections made at our premises are pre-ordered via our online store, and a date is then arranged for you to collect.

  • Do you sell your wood as loose pieces?

No, we don’t. We only sell our premium Namibian hardwood in pre-packed bags or boxes.

  • What is the weight of our braaiwood / firewood / charcoal bags and box deals?

The bags of wood we offer come in a range of sizes: 10kg bag Kameeldoring, Sekelbos, Rooikrans, Bluegum and Mopane. Our kindling comes in a 4kg bag.  Our box deals weigh 30kg, box included.  We do have Kameeldoring, Sekelbos, Rooikrans, Mopane and Bluegum available in 30kg boxes.

Our lumpwood charcoal is available in a 5kg bag. We also offer a 12kg bag of restaurant grade charcoal.

  • Do you offer any braaiwood / firewood pallet deals?

Yes, we do offer pallet deals ranging from 250kg to 900kg. You can mix your braaiwood on any pallet deal and choose from Kameeldoring, Sekelbos, Bluegum, Mopane and Rooikrans. You can also add our lumpwood charcoal 5kg to the mix. Here is a link to our pallet deals.

  • Do I get a discount if I buy more than 25 bags of Namibian hardwood / South African braaiwood / South African firewood?

Yes. We offer up to 25% discount on our pallet deals, ranging from 250kg to 900kg. Here is a link to our pallet deals.

  • How do I place an order with you?

You can place your order online via our webshop. There, you can create an account with us and add all your details (contact & delivery). So, you can log back in, place your items in your basked and do your repeat orders. It is very easy to use.

  • What methods of payment to your offer

You can pay with us using Credit / Debit card, Apple Pay, Revolut Pay or by Direct Bank Transfer.

  • Do you have card facilities at your premises?

Yes, we do have card facilities.

  • Can I resell your products?

Yes, we do have multiple shops in the UK that resell already our products. If you are a reseller, you will have to inform as 20% VAT will be charged on any fuel.